Privacy Policy and Collection Notice

Effective Date: June 2026

BEST NEST PROPERTY PTY LTD trading as Best Nest Property Management ("Best Nest", "we", "our" or
"us") recognises the importance of protecting your privacy and handling personal information
responsibly.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs),
Anti-Money Laundering and Counter-Terrorism Financing legislation and all other applicable laws relating
to privacy and data security.

This Privacy Policy and Collection Notice explains how we collect, use, disclose, store and protect your
personal information and how you may access or correct information we hold about you.

We may update this Privacy Policy from time to time. The most current version will be available on our
website and at our office.

BUSINESS DETAILS

BEST NEST PROPERTY PTY LTD
Trading as Best Nest Property Management

ABN: 83 627 384 472
NSW Licence Number: 10076538

Heritage House C
Richmond Market Place
78 March Street
Richmond NSW 2753

Phone: 0403 350 338
Email: info@bestnestproperty.com.au
Website: www.bestnestproperty.com.au

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information that is reasonably necessary to provide our real estate services and
comply with our legal obligations.

Depending on the nature of our dealings with you, this may include:
• Full name and contact details
• Residential, postal and business addresses
• Telephone numbers and email addresses
• Date of birth
• Driver licence, passport and other identification documents
• Property ownership details
• Financial and banking information
• Employment and income information
• Rental history and tenancy references
• Information relating to property inspections, appraisals, sales enquiries and leasing enquiries
• Records of telephone calls, emails, SMS messages and other communications
• Information submitted through our website, social media platforms and online forms
• Information required to satisfy AML/CTF obligations
• Any other information reasonably necessary for the provision of our services

ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING (AML/CTF)

To comply with applicable AML/CTF legislation, Best Nest Property Management may collect and verify
identity information from clients, vendors, landlords, purchasers, tenants and other parties involved in
property transactions.

This may include government-issued identification documents, proof of address, beneficial ownership
information and other information required to verify identity and satisfy our legal obligations.
Failure to provide required information may prevent us from providing services or completing
transactions.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when:
• You request a market appraisal
• You engage us to sell, lease or manage a property
• You enquire about a property
• You attend an open home, auction or private inspection
• You submit a tenancy application
• You enter into a tenancy agreement
• You enter into a contract for the sale or purchase of property
• You contact us by phone, email, SMS, social media or through our website
• You participate in promotions, surveys or feedback requests

We may also collect information from third parties where authorised or permitted by law, including:
• Conveyancers and solicitors
• Mortgage brokers and lenders
• Referees and employers
• Government agencies and public registers
• Property owners and landlords
• Property data providers
• Professional advisers
• Other real estate agencies involved in a transaction

PROPERTY MANAGEMENT

Where we provide property management services, personal information may be collected and used to:
• Identify landlords and tenants
• Process tenancy applications
• Verify references and rental history
• Prepare tenancy agreements and related documentation
• Conduct routine inspections
• Manage maintenance requests and repairs
• Collect rent and administer trust account transactions
• Communicate with landlords, tenants and contractors
• Comply with legislative requirements

SALES AND COMMERCIAL SALES & LEASING

We may collect, use and disclose personal information:
• To identify and verify vendors, landlords, purchasers and tenants
• To provide market appraisals and agency services
• To advertise, market and promote properties
• To arrange and conduct open homes, private inspections and auctions
• To negotiate and manage property transactions
• To communicate with buyers, sellers, landlords and tenants
• To liaise with solicitors, conveyancers, lenders, valuers and other professionals
• To maintain enquiry and inspection records
• To comply with applicable legislation and regulatory obligations
• To provide information regarding relevant properties and services

OPEN HOMES AND PROPERTY INSPECTIONS

When attending an open home, auction or private inspection conducted by Best Nest Property
Management, we may collect personal information including your name, contact details and attendance
details.
This information may be used to:
• Maintain the safety and security of property owners and occupants
• Respond to your enquiry
• Provide information regarding the property
• Follow up your inspection
• Maintain inspection records
• Comply with legal obligations and AML/CTF requirements

HOW WE USE PERSONAL INFORMATION

We may use personal information to:
• Provide our real estate services
• Manage and administer sales, leasing and property management activities
• Verify identity
• Comply with legal and regulatory requirements
• Respond to enquiries
• Maintain business records
• Improve our services
• Conduct internal administration
• Manage trust account transactions
• Prevent fraud and unlawful activity
• Meet our AML/CTF obligations
• Carry out any activity authorised by you or required by law

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:
• Vendors, purchasers, landlords and tenants
• Solicitors and conveyancers
• Mortgage brokers and financial institutions
• Valuers, surveyors and building consultants
• Contractors and tradespeople
• Insurers
• Government authorities and regulators
• Law enforcement agencies
• Professional advisers
• Service providers assisting with our operations

TECHNOLOGY PLATFORMS AND SERVICE PROVIDERS

In delivering our services, we may use trusted third-party platforms and service providers including:
• MRI Eagle CRM
• Rex
• Domain
• realestate.com.au
• Pricefinder
• CoreLogic RP Data
• Inspection Express
• Ignite
• REI Forms Live
• PropertyMe
• Microsoft 365
• OneDrive
• Cloud hosting and IT support providers
These providers may collect, process or store personal information on our behalf.

OVERSEAS DISCLOSURE AND CLOUD STORAGE

Best Nest Property Management uses cloud-based technology and software providers.
As a result, personal information may be stored, processed or backed up on servers located outside
Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure
those recipients maintain appropriate privacy and security standards consistent with Australian privacy
requirements.

IF YOU DO NOT PROVIDE PERSONAL INFORMATION

If you choose not to provide personal information requested by us, we may be unable to:
• Process tenancy applications
• Conduct identity verification
• Facilitate property transactions
• Arrange inspections
• Provide property management services
• Comply with AML/CTF obligations
• Deliver requested services

DIRECT MARKETING

We may occasionally provide information about properties, market updates and services that may be
relevant to you.
You may opt out of receiving marketing communications at any time by contacting us or using the
unsubscribe facility included in electronic communications.

WEBSITE, COOKIES AND ANALYTICS

Our website may use cookies, analytics tools and similar technologies to improve website functionality,
analyse visitor activity and enhance user experience.
Information collected through these technologies may include IP addresses, browser type, device
information, pages visited and time spent on our website.
This information is generally used for statistical and marketing purposes and does not ordinarily identify
individuals.
You may adjust your browser settings to manage or disable cookies; however, this may affect the
functionality of certain parts of our website.

INFORMATION SECURITY

We take reasonable steps to protect personal information from misuse, loss, unauthorised access,
modification and disclosure.
These measures include secure digital systems, restricted access to information, password protection,
staff training and secure disposal practices.

DATA RETENTION AND DESTRUCTION

Best Nest Property Management retains personal information only for as long as reasonably necessary to
provide services, comply with legal obligations, satisfy regulatory requirements and resolve disputes.
Retention periods may vary depending on the nature of the information and applicable legislative
requirements.

When personal information is no longer required, we take reasonable steps to securely destroy, delete or
de-identify the information in accordance with our internal policies and applicable laws.

DATA BREACHES

Best Nest Property Management maintains procedures designed to protect information from misuse,
loss, unauthorised access, modification and disclosure.

If an eligible data breach occurs that is likely to result in serious harm, we will comply with our obligations
under the Notifiable Data Breaches Scheme contained within the Privacy Act 1988 (Cth).
Where required, affected individuals and the Office of the Australian Information Commissioner will be
notified as soon as practicable.

ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you.
You may also request correction of any information that is inaccurate, incomplete or out of date.
Requests should be made in writing to our Privacy Officer.
We may require verification of identity before releasing information and may charge a reasonable fee
where permitted by law.

PRIVACY COMPLAINTS

If you have a complaint regarding the handling of your personal information, please contact our Privacy
Officer.

We will investigate your complaint and endeavour to respond within 30 days.

PRIVACY OFFICER

Alison Hatch
Privacy Officer and Licensee

Best Nest Property Management
Heritage House C
Richmond Market Place
78 March Street
Richmond NSW 2753

Phone: 0403 350 338
Email: info@bestnestproperty.com.au

OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

Last Updated: June 2026